Question 1

14 Day Return Policy

Accepted Answer

We want you to be happy with your purchase. You may return an item within 14 days of receipt if it is in original, unused condition and with tags attached. Refunds for all transactions will be issued to the original form of payment.
 
To start a return click here (mailto:rachel@cultivatedesignfirm.net?subject=Return Request)and fill out your order information. Please make sure to enter your order # for easy processing. From here you will receive via email a a pre-paid shipping label. Please note that you may not return any personalized or custom orders, unless they were damaged during shipping.

Question 2

NON-RETURNABLE ITEMS

Accepted Answer

Please note that you may not return any personalized or custom orders, unless they were damaged during shipping.  
 
FINAL SALE ITEMS
 
Items marked "Final Sale" are not eligible for return. Gift certificates are non-refundable. 
Items marked "Final Sale" on a product page are not eligible for return or exchange, and are not eligible for store credit. Please read final sale item descriptions carefully. Final Sale items sent back to us will not be credited back to your account so please take care in ordering.

Question 3

RETURNS & EXCHANGES

Accepted Answer

RETURNS & EXCHANGES
Click Here to start a return.(mailto:RACHEL@cultivatedesignfirm.net)

To return or exchange an item please email and fill out your order information. Print a pre-paid shipping label that you will receive via email and send back your items. Returns must within our 14-Day return policy window in order to be eligible.

HOW SHOULD I SHIP MY RETURN?
In order for us to process your return as quickly as possible, please fill out all the information requested via email. Make sure to print out the return sheet listing your customer information, the items being returned and place it in the box. Place all items in their original packaging into a secure box or envelope mailer. Peel off the pre-paid return shipping label, affix it to the outside of your shipping box and drop the package off at a UPS location.

Question 4

WHEN WILL MY CREDIT CARD BE REFUNDED?

Accepted Answer

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed. Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).

Shipping & Returns

SHIPPING POLICY

Return & Exchange Policy